We want you (and your pet) to be 100% happy with your purchase.

Returns:
You can return most items within 14 days of delivery.
Items must be unused, in their original packaging, and in resellable condition.

Non-returnable items:

• Personalized or custom-made products
• Items damaged by pets after use

Refunds:
Once we receive and inspect your return, your refund will be processed within 3–7 business days.
Refunds are issued to your original payment method.

Return Shipping:
Customers are responsible for the return shipping cost unless the item arrived damaged or incorrect.

To start a return, contact us at petcare@mtpetshop.com with your order number and reason for return.